Skill required: NA - Finance Strategy
Designation: Commercial Operations Manager
Qualifications:Any Graduation
Years of Experience:13 to 18 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Job Title - Account Services Manager The Account Services Lead is a key member of the client account leadership team, serving as the primary point of contact for commercial matters and orchestrating collaboration among various Commercial Functions (CF) to achieve the account’s overall strategic and financial objectives.
What are we looking for? Building on the core responsibilities of a Commercial Operations Lead, this role expands its focus to include comprehensive facilitation of account-wide commercial, contract, and financial processes in alignment with Market/MU/CG priorities. - Financial Analysis - Excel - Power-BI
Roles and Responsibilities: - Support CALs in cross-functional review - Cross-functional reviews with CAL and CF (Corporate Functions) leadership to discuss areas like account commercial priorities / challenges (internal and client) and status; agree owners/timelines; cross-functional risks/issues - Support CALs in client prep - Work with the CAL and Commercial Team to smooth preparation for client discussions in relation to cross-functional commercial matters - Support Corporate Functions on accounts with PMO / facilitation - Fostering a strong connection across the Commercial Office team. - Mobilize ‘Account Commercial Office’ cadence with initial focus to a) align CFM/RM/IS/SE/CM on roles, activities and how tasks are completed as a team; b) update on changes to practices; and c) agree how to work together when such changes impact collective operations. Mobilize key commercial processes in line with the contract and best practices. - Support account experience improvements and support Corporate Functions with cross-functional transformational change - Develop a cross-functional plan to improve account experience. Work with the CFs to collate, assess and facilitate communication of tools, process and policy changes to Account Teams in order to help adoption of new ways of working including Transformation updates if relevant to the account. Offline alignment and ad hoc calls to align on immediate changes or impacts to commercial practices. - PMO support to CAL and Corporate Functions on issue management - Coordinate and drive responses to ad hoc cross-functional client commercial issues as they arise e.g. data requests, 3rd party dependencies, delivery issues, implementation of savings requests, implementation of firm initiatives, other escalations, other matters arising as agreed between CAL and commercial office - Measure, track and improve account experience - Run feedback processes in line with overall IAS methods, collate feedback from account, drive cross functional improvements with the Corporate Functions. - Organize and facilitate upskilling account teams’ commercial acumen through adoption and delivery of global / regional learning programs.